If you don’t find your answer below or need help placing an order, tracking your delivery or arranging an exchange, please feel free to contact us at bridal@bymalina.com 
or +46 8-660 48 35 and we will do our best to help you.

1. How do I make an appointment at your Stockholm showroom?
All appointments are to be booked through our online booking system and confirmed via e-mail in advance. Please select a suitable date and time and complete the form. Make sure to check your e-mail for a confirmation of your placed booking. Appointments without booking confirmation are not valid.

2. Can I book an appointment at NK Stockholm?
You can drop by whenever it suits you during NKs opening hours.

Mon – fri: 10 – 19
Sat: 10 – 18
Sun: 11 – 17

Hamngatan 18 – 20
111 47 Stockholm

3. Can I bring someone with me to the fitting?
To make the most out of your fitting, we are asking our brides to please limit the guests attending your appointment to two.

4. Are all styles available at your showroom?
All styles are available to try on in our showroom, we keep size S & L in the showroom. If you have an enquiry kindly send us an email to bridal@bymalina.com

5. Do you carry all styles in all sizes in your showroom?

Usually we keep each gown in one or two sizes, with variations from XS-XL. Most of the gowns in the showroom are in size S-L.

6. What is your delivery period? 

The delivery time of our "Showroom Exclusive" gowns is 3-4 months from placed order. If ordering online, the delivery time is 2-4 days.

7. What is the price range on the Bridal Collection?
Our gowns starts at 3499 SEK - 25 000 SEK.

8. Do you take measurements when placing an order?
If a "Showroom Exclusive" gown purchase is made, we will order the closest numeric dress size to be made. We do not offer custom gown consultations.

9. Do you make alterations on my purchased gown?
We do not make any alterations; however, we do have a close cooperation with a few tailors in Stockholm that we happily recommend for further adjustments. Please ask us for further information, or discover our "How to take your measurements" guide below. Remember all gowns usually need to be altered for perfect fit.
10. When do I have to place my order to have it in time for my wedding?
We recommend placing your order at least two months before the wedding if ordering a "Showroom Exclusive" gown, to have time for alterations. Running out of time? Send us your inquiry to bridal@bymalina.com and we will try our best to help you out.

11. I want to place an order trough your showroom – How do I proceed?
Send us an e-mail to bridal@bymalina.com containing all the necessary information we need to place your order and we will get back to you with all the details.

12. Is it possible to visit your showroom one more time to try on my favorites?
Of course! Book your second fitting for a 30-minute session to narrow down your favorites. This is also a good time to discuss your closest numeric size and place your order.

13. Do you have any recommended tailors to contact for further adjustments?
We do have close cooperation with a few tailors, please send an e-mail to bridal@bymalina.com for more information.

14. I have placed an order with different delivery time depending on the product. When will I receive my order?
If you have placed an order of several products with different delivery time, we will pack and ship your order as soon as all the products are back in stock.

15. How can I exchange or return a Bridal item purchased online?
If you wish to exchange or return a product(s), please fill out the return form that’s enclosed in the package. Send this back to us together with the product(s).

For returns within Sweden, please use the pre-printed and pre-paid return waybill and drop it of at the same pickup point as you collected the package. You can return or exchange your order (including reduced items) within 14 days of receipt.

For returns worldwide, please contact info@bymalina.com to receive a waybill for return. The return cost will be deducted on your credit. You can return or exchange your order (including reduced items) within 14 days of receipt.

For international returns, please see our warehouse address. Please make sure the package is sent directly to our address and not to a service point. All shipping costs must be pre-payed by the customer.

All returns must have a valid tracking number for us to accept it. We cannot accept the return if it’s sent to a service point. All exchanges and returns must be made within 14 days after you received your order. This applies on all returns worldwide.

All items must be in unused and original condition for the return to be accepted. All Showroom Exclusive gowns are made upon request, and therefor not possible to return or exchange due to binding order.

16. Showroom exclusive
Our Showroom Exclusive Collection holds a selection of our gowns only available to try on and purchase trough our Stockholm showroom.

17. Essential Bridal
Our Essential Bridal Collection holds a selection of gowns available to try on in showroom and in stock online, perfect for the wedding itself as well as for the wedding dinner or party.

18. Iconic Dresses
Our selection of Iconic Dresses consists of classic gowns Iconic for By Malina Bridal, kept in stock online and available to try on in showroom.

If you have any further questions please let us know by sending us an e-mail to bridal@bymalina.com and we will get back to you as soon as possible.

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