RETURN POLICY

RETURN PROCESS

To initiate a return, please register your return through our Return Portal. Enter your order number and the email address used when placing your order. Follow the instructions and ensure that all required information is provided.

Once your return has been registered, you will receive a confirmation email with further instructions, including a return shipping label and relevant shipping information, depending on your selected return method.

If you experience any difficulties registering your return, please contact our Customer Service team for assistance.

Please note that as long as your return is registered within 14 days of receiving your order, it will remain eligible for processing, even if additional assistance is required before the return can be shipped.

UNREASONABLE RETURNING

Malina reserves the right to cancel orders or deactivate customer accounts if we identify an unusual pattern of returns from the same customer. This may include repeatedly ordering and returning unusually large quantities of products.

If this applies to you and you believe a mistake has been made, please contact our Customer Service team. We will be happy to review and reassess the decision.

EXCHANGE PROCESS

If you wish to exchange an item for a different style or size, please follow our standard return process and place a new order for your preferred item through our online store.

Unfortunately, we are currently unable to offer direct exchanges.

DEFECTIVE AND/OR INCORRECTLY DELIVERED PRODUCTS

All items should arrive in perfect condition. If you receive a defective or damaged product, or an item that does not correspond to your order, please submit a claim through our Return & Claims Portal.

For incorrect deliveries, transport damage or missing deliveries, we kindly ask that you submit your claim within three business days of the confirmed delivery date.

Any incorrectly delivered items must be returned unused, in their original condition, with all tags attached.

PLEASE NOTE: All returns and claims must be registered through our online portal before any items are sent back.

RETURNS

Malina accepts returns of unworn, unwashed and undamaged items in perfect condition, with their original packaging intact. This applies to both full-priced and sale items.

Returns must be registered within 14 days of receiving your order. All original tags must remain attached and in their original condition. Items that have been worn, washed or otherwise altered will not be accepted for return.

All returns must be registered through our Return Portal, and the items registered must accurately match those included in your return shipment. Any discrepancies may result in processing delays.

Return fees vary depending on the shipping country and will be deducted from your refund. Returns for purchases from United States, the return fee is $20, and for Malina Bridal, the return fee is $30. Please refer to our Return Portal for the applicable fees in your region.

All returns must be shipped using the return label provided by Malina through our Return Portal. We cannot accept responsibility for shipments arranged, sent or handed over to alternative carriers.

If you wish to return items from multiple orders, we recommend sending each order separately. This allows for faster processing and helps ensure that your refund is handled correctly. If a combined return shipment is lost or damaged, we cannot guarantee compensation for all items.

Returns are processed within 14 days of arrival at our warehouse. During peak seasons, promotional periods or times of high demand, processing may take up to 28 days.

Once your return has been processed, you will receive an automated confirmation email.

CLAIMS

Customers have the right to submit a complaint regarding products with manufacturing defects, in accordance with applicable consumer protection laws.

To initiate a claim, please register your complaint through our Return & Claims Portal. Enter the relevant order number and the email address used when placing your order.

Follow the instructions and provide a detailed description of the issue, along with clear photographs showing the product and the reported defect.

Once your claim has been registered and reviewed, our team will contact you with further information regarding the next steps and a possible resolution.

Please note that damage resulting from normal wear and tear, accidents, improper handling or external factors is generally not considered a manufacturing defect and may therefore fall outside the scope of a valid product claim.

In the event of a dispute, you may refer your case to an appropriate consumer dispute resolution body. Further information is available on the European Commission's official website.