For all UK orders, when ordering for 135£ or more from us, you effectively become an importer and become liable to local taxes as well as customs duties.
After placing your order, you will receive a confirmation e-mail from us. We recommend you to carefully read through your order confirmation and save it for future contact, and also make sure that your adress etc is correct. By Malina is not responsible for incorrect personal information that might lead to problems with delivery, or other issues. If there are any typing mistakes or other errors, we recommend you contact our customer service immediately.
If you should regret your purchase, it is important that you notify us as soon as you can but not later then 14 days after placing the order. Once we have sent the order, we can no longer cancel the order and it has to returned by you and a return cost will be deducted to your refund but other than that all the payments including freight cost will be refunded, but do keep in mind that this includes only the cheapest shipping method that we offer.
PRICE AND PAYMENT
Every product is shown including tax. You can find the total price including delivery fees in the shopping cart. Our partner PayPal guarantees that every purchase will be safe and that your card information is protected with 3D-secure. In Sweden, Norway, Denmark, Finland, Germany, UK and US customers also have the option to pay with Klarna. Your delivery note, i.e. receipt, will be sent to you with your order. Please note, payment is only debited from your card at time of dispatch. Please see the Customs and Duties section if ordering from a non-EU country.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
Pay in  days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. This payment method is available here:
United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerland and the Netherlands
Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find more specific information regarding this payment method at klarna.com
This payment method is available here:
Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.
Direct bank transfer:
Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
You will receive a delivery confirmation and tracking number by e-mail as soon as we ship your order.
Sweden: 1-5 business days . Norway: 1-7 business days. Outside of Sweden within EU: 1-7 business days. Outside of EU & rest of the world: 2-9 business days. For your specific delivery plan please see estimated time at checkout. These delivery times does not include any delays that might happen with your delivery courier. Please allow additional time for delivery during SALE periods. All our deliveries are made by DHL Freight and DHL Express, PostNord, Budbee, Instabox and Airmee. You will receive a notice by e-mail and/or text-message when the order is ready to be shipped and once your order is delivered at your nearest DHL & PostNord pick-up point. Our couriers will always try to deliver at your nearest pick-up point, if it’s possible. If your package will be delivered to your door it normally requires your signature.
Or shipping cost starts at 39 SEK/ 4€, depending on which delivery method you choose. The home delivery service is also available in the rest of the world, and the freight cost starts at 9€.
For everyone's safety, for all deliveries made by Budbee, they follow the "no contact" policy in all their deliveries, which means that they leave your package outside the door. If ordering with Budbee you automatically agree to their terms.
An order that has not been picked up by the service point after receiving a notification or if our courier's not are able to reach you for the delivery, the order will be returned to our warehouse and By Malina has the right to issue a penalty cost.
We offer worldwide shipping.
CUSTOMS AND DUITIES
When ordering from a non-EU country the tax is deducted from the total order value. This does not include Norway, UK, US and Switzerland. Read below for shipping details. An additional cost will be issued the customer when it has arrived at the destination. When you buy a product from us from a non-EU country you effectively become an importer and become liable to Customs and Excise Duty as well as VAT payments, DDU (Delivery Duty Unpaid). Product prices are exclusive of all taxes and duties in these cases. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we advise you to contact your local customs office.
NORWEGIAN, UK, US & SWITZERLAND ORDERS
We ship to Norway, UK, US & Switzerland on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price and order value. There will be no additional cost issued the customer when the package arrives at the destination.
BUY ONLINE PICK UP IN STORE
You will receive an e-mail confirmation when your order is ready for pick-up. Photo ID and/or delivery note is required for store pickup, courier needs both IDs. An order that hasn’t been picked up within 14 days will be annulled, and the payment of choice will be credited within 30 days.
By Malina Flagship store
114 46 Stockholm, SWEDEN.
00468 660 48 35
You can also choose to return your items in our By Malina Flagship store on Humlegårdsgatan 14 in Stockholm, Sweden within 14 days.
TRANSPORT DAMAGE OR LOST IN TRANSIT
All products from By Malina are insured against theft and damage while the package is in transit between By Malina and your shipping address. It is therefore important that you promptly report any damage or lost goods to us at: Customer Service. If the package is damaged or fractured, please immediately notify the carrier and our customer service. Once you have signed for/received your package it will not be covered by our insurance.
Please have in mind that we can’t guarantee that our photos will reproduce the exact same true appearance of the product. We are doing our best to get as accurate products shots as possible. Note that all prints are hand printed and the pattern placement will be unique on each garment. By Malina shall have no liability in case products are sold out, nor for image or typographical errors on the website, inaccurate prices and incorrect information with regards to whether a product is in stock. The customer will be informed in these cases through e-mail.
RETURNS AND EXCHANGES MONEY-BACK GUARANTEE
All customers have 14 days from receiving their order to report a return of the products, By Malina counts calendar days meaning that Saturday and Sunday are included. If your order should be divided into several deliveries, the withdrawal period begins to count from the date when you received the last item/items in your order. Failure to comply with this return policy will mean that the return is only accepted at our discretion. Please note that it's your responsible to register your return online within your return period of 14 days, counted from the day that you collect or receives the order. If you do not have the possibility to register the return, please note that you must contact us att [email protected] within 14 days. This applies on all returns worldwide. Please be careful when you try the items since any perfume, make-up or deodorant stains or any other faultys on the product means that By Malina can issue a pentally cost while handling your return. We will refund you the amount of the returned products within 14 days, according to consumer law, after that you have nofied us about the return. By Malina do not offer free returns so we will deduct the below amount on the refund.
Please note that the return fee on all orders within Sweden is 49 SEK on both sale and ordinary prices and outside Sweden the return fee starts at 9 EUR on both sale and ordinary prices. Do keep in mind that the amount you may pay for freight while placing your order will not be refunded in case of a return.
Do keep in mind that By Malina has the right to reduce the price of the refund amount if your return not ally with our terms and conditions. The returned items has to be in mint condition in order for us to accept and refund a return.
All returns must have a prepaid waybill with a valid tracking number for us to accept it, witch your receive after you have registered your return online or contacted us at [email protected] to receive one.
If you have paid customs for the import of the product you return, you have the right to claim this cost from the responsible executor.
If you wish, you can use the standard form for the right of withdrawal that the Swedish Consumer Agency has created here. More information is also available at www.konsumentverket.se
COMPLAINTS MONEY-BACK GUARANTEE
For any complaints regarding our products register your issue online or contact ur customer service at [email protected] and we will advise you how to proceed.
In accordance with the Swedish Consumer Agency, you as a customer always have a 3-year right to make a complaint. If you discover that an item is incorrect, this must be reported to us within a reasonable time after the error has occurred, and in this case, 2 months is always considered to be within a reasonable time.
Once the complained product has been returned and the complaint has been approved, By Malina will compensate you in use with current consumer protection legislation. By Malina strives for this to take place no longer than 14 days after receiving the complaint. By Malina reserves the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, By Malina follows guidelines from the General Complaints Board.
By Malina is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements. VAT number: 556873-4072. For any further information or questions please contact us at Customer Service.
GIFT CARDS AND VOUCHERS
If you receive a gift card or voucher from By Malina, it is valid 1 year from the receiving date if nothing else is agreed or stated. By Malina Gift Card can not be returned. All vouchers used at bymalina.com do not apply for any sale items or for total order value over 10.000 SEK/1000 EUR.
BY MALINA RETAILERS
You will find all our retailers in store locator here. When buying any By Malina garment from a retailer, all communication regarding your purchase should go through the store concerned.
BY MALINA BRIDAL
For Bridal terms, please check our general “Terms and conditions”.
For returns including any bridal products the return fee is 49 SEK within Sweden and outside Sweden the return fee starts at 9 EUR, which will be deducted on your credit. For Bridal gowns in stock, the delivery period is 2-4 days within Sweden. For preorder gowns the delivery time is 6-8 weeks. We reserve the right to make any delays that we not are in charge over, but we always do everything we can to deliver all order on time. For further questions regarding our wedding collection please check our FAQ or send us an e-mail to [email protected] and we will get back to you.
Answers to the most common questions we receive. If you are curious about our terms and conditions, our production, or about By Malina in general, you will hopefully find the answers here.
Our customer care team is available: Monday-Friday 9 am-5 pm CET. Closed for lunch between 12 pm-1 pm CET. For questions regarding your order or other inquiries.