Malina charges a return shipping and handling fee. The fee is deducted in the event of a refund in connection with the return being handled. Our return handling fees are as follows: SEK: 59, NOK: 99, DKK: 59, EUR: 15, GBP: 10, USD: 20.

For Malina Bridal the return fees are: SEK: 149, NOK: 199, DKK: 149, EUR: 25, GBP: 20, USD: 30

When purchasing from Malina, you have a right to return products for a period of 14 days from when the goods have been delivered. With the condition that the products must be returned in their original condition. 

• The product must not be used

• The product must not be washed

• The product must not smell of perfume/cigarettes/etc

• The product must not be stained (have perfume, make-up or deodorant stains)

• The product must not be faulty in any other way (holes, missing buttons, etc)

• The original hangtags must still be attached

Please be careful when you try the garments at home, some are particularly fragile and it is your responsibility that the product is returned in good condition. Failure to comply with this return policy will mean returns are only accepted at our discretion.


To make a return, please make a registration via Enter the relevant order number and the email address used when you made the purchase. Follow the steps shown and be sure to enter all of the information requested, and if necessary you can update your contact information here. When your return registration is completed, a confirmation email will be sent out to the given email address. The email will contain all further instructions as to how to proceed with the return.

Once we have received and approved your return, a refund will be made to you, refunds are credited via your choice of payment. We normally handle your return within 14 days from when we receive the package at our warehouse. In some cases it may take up to 30 days. We will send you a notification email when the return is completed. However, it may take a few days before you see the transaction on your account. Any eventual billing or delivery fee is not refundable.

Please note that it is possible to return products purchased online in our store at Jakobsbergsgatan 3 in Stockholm.


Malina reserves the right to cancel orders and deactivate accounts if we notice an unusual pattern of incoming returns from the same customer. An unusual pattern of returns can for example mean that a customer orders and returns unusually large quantities of products. If this should happen to you and you believe we have made a mistake, please contact our customer service at [email protected] so we can review and re-evaluate the decision.


If you wish to change to another item, we refer you to return the garment, and then make a new purchase. 


All goods should be flawless on delivery. If you receive a defective or wrongly supplied product – you are entitled to a new/correct product. In this case, please contact customer services as soon as possible - but no later than within 14 days of having received your order. We will contact you with further information and a return waybill. Always return the product in unused condition. Wrongly supplied products are to be returned unused.

PLEASE NOTE: Before you return a faulty item, you must contact our customer support to report the issue.


The right to make a Consumer Complaint only applies to products with a defect. If necessary, we ask that you register your complaint via State the order number in question, as well as the email address that was given when you made a purchase. Follow the steps shown and be sure to enter all of the information requested. Once your query has been registered and viewed, you will be contacted with further information. Please note that defects caused by the consumer, for example, wear and tear or accidents, will not be accepted as claims. In case of a dispute, we inform that you as customer can appeal to one of the bodies listed on the European Commission's Online Dispute Resolution website at



Did you order wrong size and not sure what size you need? Our size guide will help you discover your recommended size. Our collection extends from size XXS to XXL.

Contact us


Our customer care team is available: Monday-Friday 9 am-5 pm CET. Closed for lunch between 12 pm-1 pm CET. For questions regarding your order or other inquiries.