AVAILABLE DELIVERY METHODS
DHL Home Delivery Express
DELIVERY TIME
For your specific delivery plan please see estimated time at checkout.
These delivery times does not include any delays that might happen with your delivery courier. As a rule, the purchaser has the possibility to cancel the order in case of longer delivery delays. If you wish to do so, please contact customer support. There is a time frame estimation available for each delivery option at checkout, which shows an approximation of how long each delivery option would take to arrive. This is only an approximation, since the freight is carried out by third parties it is not something that can be guaranteed by us. Please allow additional time for delivery during SALE periods.
Please allow 24-48 hours for processing and dispatch from our warehouse. Orders placed on weekends and public holidays will be processed on the next working day. While we aim to deliver within the estimated timeframes, please be aware that delays may occur.
CUSTOMS AND DUITIES
When ordering from a non-EU country the tax is deducted from the total order value. An additional cost will be issued the customer when it has arrived at the destination. When you buy a product from us from a non-EU country you effectively become an importer and become liable to Customs and Excise Duty as well as VAT payments, DDU (Delivery Duty Unpaid). Product prices are exclusive of all taxes and duties in these cases. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we advise you to contact your local customs office.
REFUSED ORDER
If an order is not collected from the service point after receiving a notification, or if our courier is unable to reach you for delivery because of incorrect information, the order will be returned to our warehouse. In such cases, Malina reserves the right to charge a penalty fee of $25.