Frequently asked questions. If you don’t find your answer, please feel free to contact us at [email protected] or +468-6604835 and we will do our best to help you!
Once you have placed your order you will receive an order confirmation by e-mail. When the order is handled by us you will receive a shipment confirmation, containing valid information. Once your order has left us, you will receive an email containing a waybill number to track its progress online.
All returns, exchanges or claims must be registered online within 14 days and all returns must be sent to our warehouse using the waybill that you receive after you have registered your return. This applies on all returns worldwide.
Malina shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, normal within in 14 days but latest within 30 days. The return fee is 59 SEK (within Sweden) and outside Sweden 59 DKK, 99 NOK, 15 EUR, 10 GBP, 20 USD on both sale and ordinary prices. Do keep in mind that the return fee for Malina Bridal orders starts at 149 SEK within Sweden and outside 149 DKK, 199 NOK, 25 EUR, 30 USD. Also keep in mind that the amount you may pay for freight while placing your order will not be refunded in case of a return.
Note that all items must be returned in original condition, i.e. that they are not used, all original labels and tags remain on the products as when you received them. Please note that any perfume, make-up or deodorant stains on the product means that we cannot accept a return or an exchange, so please be careful when you try the items.
It is possible to cancel your order by e-mail before the order is proceeded. You can change your order IF it corresponds with the value of the original order. If the order is already confirmed and shipped, you cannot cancel or change it. In that case, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.
The delivery dates and charges depend on the type of delivery. You can choose between home delivery, collection from our Stockholm store or delivery to a service point location.
When ordering from a non-EU country the tax is deducted from the total order value. An additional cost will be issued the customer when it has arrived at the destination. When you buy a product from us from a non-EU country you effectively become an importer and become liable to Customs and Excise Duty as well as VAT payments, DDU (Delivery Duty Unpaid). Product prices are exclusive of all taxes and duties in these cases. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we advise you to contact your local customs office.
The customs fee that is issued you as the importer of the product is refundable or obliterated when you return the product to us. Please contact your local DHL office for assistance.
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