FAQ BRIDAL

All appointments are to be booked through our online booking system here and confirmed via e-mail in advance. Please select a suitable date and time and complete the form. Make sure to check your e-mail for a confirmation of your placed booking. For digital bridal appointments, please email to [email protected]

Appointments without booking confirmation are not valid.

To make the most out of your fitting, we are asking our brides to please limit the guests attending your appointment to two.

All styles are available to try on in our showroom, we keep size S & L in the showroom. If you have an enquiry kindly send us an email to [email protected]

Usually we keep each gown in one or two sizes, with variations from XS-XXL. Most of the gowns in the showroom are in size S or L.

If ordering online, the delivery time is 2-5 days.

We do not make alterations, but we collaborate closely with a few tailors in Stockholm that we recommend for additional adjustments. Feel free to ask us for more information or explore our guide, "How to Take Your Measurements," below. Please note that all dresses typically require alterations for a perfect fit.

We recommend placing your order at least two months before the wedding, to have time for alterations. Running out of time? Send us your inquiry to [email protected] and we will try our best to help you out.

Send us an e-mail to [email protected] containing all the necessary information we need to place your order and we will get back to you with all the details.

Of course! Book your second fitting for a 30-minute session to narrow down your favorites. This is also a good time to discuss your closest numeric size and place your order.

We do have close cooperation with a few tailors, please send an e-mail to [email protected] for more information.

If you have placed an order of several products with different delivery time, we will pack and ship your order as soon as all the products are back in stock.

If you wish to exchange or return a product(s), please fill out the return form that’s enclosed in the package. Send this back to us together with the product(s).

For returns within Sweden, please use the pre-printed and pre-paid return waybill and drop it of at the same pickup point as you collected the package. You can return or exchange your order (including reduced items) within 30 days of receipt.

For returns worldwide, please contact [email protected] to receive a waybill for return. The return cost will be deducted on your credit. You can return or exchange your order (including reduced items) within 30 days of receipt.

For international returns, please see our warehouse address. Please make sure the package is sent directly to our address and not to a service point. All shipping costs must be pre-payed by the customer.

All returns must have a valid tracking number for us to accept it. We cannot accept the return if it’s sent to a service point. All exchanges and returns must be made within 30 days after you received your order. This applies on all returns worldwide.

All items must be in unused and original condition for the return to be accepted. All Showroom Exclusive gowns are made upon request, and therefor not possible to return or exchange due to binding order.

Our Essential Bridal Collection holds a selection of gowns available to try on in showroom and in stock online, perfect for the wedding itself as well as for the wedding dinner or party.