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Malina is a rapidly growing Swedish fashion company that was founded in 2010. We are in an expansive phase with great growth and are now investing in hiring new roles within the company. Malina today has customers all over the world and re-sellers in large parts of Europe, where Scandinavia is currently the largest market. In order to offer end consumers world-class products, not only passion, determination and a strong conviction are required. It also requires a world-class team that wants to develop together with the company. Below are the positions that are currently available. Can't find the service you're looking for? It is also fine to send a spontaneous application to [email protected]
CUSTOMER SERVICE REPRESENTATIVE – FULL TIME
Mandaley is looking for an enthusiastic and service-minded colleague to join our Customer Service team. You will be part of a tight-knit team, supporting our two brands, Soft Goat and Malina, and acting as the primary voice for our customers. You will report to the Customer Service Team Lead.
As a member of our Customer Service team, you are the face of our brands. You will handle incoming customer inquiries, ensuring that every interaction is a positive experience. The role also involves administrative tasks and investigative support cases, where you independently find solutions.
Your main responsibilities include:
- Responding to customer inquiries via email and phone
- Providing professional and personal service that exceeds expectations
- Managing administrative tasks and support cases, such as returns and claims
- Working closely with the team to deliver a best in class customer experience
We are looking for someone who:
- Has previous experience in customer service (luxury or fashion preferred)
- Is solution-oriented, service-minded, and adaptable
- Experience with help desk systems and e-commerce platforms. Zendesk, Centra and InReturn experience is of merit
- Is fluent in both written and spoken Swedish and English
- Thrives in a role where you take initiative and work independently
We offer:
- A centrally located office in Stockholm City
- Supportive and engaged colleagues who will welcome you into the team
- A varied role where no two days are the same
- Wellness allowance, occupational pension, and other benefits
Details:
- Start date: As soon as possible
- Contract: Full time
- Working hours: Office hours
- Selection takes place on a rolling basis - don’t wait to get in touch!
How to apply: Send your CV and cover letter to [email protected], with the subject line Customer Service Full Time.
If you have any questions, feel free to contact Team Lead Tove Werner at the same email address.
SALES ADVISOR
MANDALEY is looking for a Sales Advisor to join our team in Stockholm. In this role you will act as a brand ambassador, providing excellent service and building long-term relationships with our customers and driving business in all aspects, from sales to brand building. You will report to the Store Manager.
Responsibilities
- Act as an ambassador for SOFT GOAT & MALINA.
- Deliver excellent service to customers.
- Create and maintain long-term relationships.
- Work individually and as part of a team to execute efficient workflows and reach sales targets.
- Merchandising and styling.
- Plan and execute daily store operations.
- Work towards company standards and goals.
- Analyze and work towards Key Performance Indicators (KPIs) and business goals.
Your Profile
- Previous experience in high-end service with a strong lifestyle brand.
- Excellent verbal and written communication skills.
About you
- Passionate about style, communication and storytelling.
- Driven and results-oriented.
- Able to multitask and solve issues smoothly.
- Structured and well-organized.
- Agile with an open mindset.
- Social and outgoing with a strong interest in people.
- Curious to understand customer needs.
- Flexible schedule, available to work evenings and weekends.
About the position
- Hourly employment based on store needs
- Hourly wage based on experience
- Starting date immadiately
Please send your application to [email protected] . with " Sales Advisor " in the subject line. Interviews are conducted on a rolling basis.
PRODUCTION INTERN
Are you studying purchasing, textile economics, or a similar field and eager to gain insight into the world of Malina? We are currently looking for a new Production Intern who is available for at least 3 months, preferably 6 months. This is an exciting opportunity to become part of Malina’s production team and gain valuable hands-on experience in the fashion industry. The internship is based at our headquarters in Stockholm.
Responsibilities:
- Assist with production instructions and measurement lists
- Help measure and check samples against specifications
- Support the production team with monitoring and delivery control of PPS
- Attend and assist at fittings, and follow up with suppliers
- Ensure our fabric archives are up to date
- Communicate with suppliers regarding care labels
- Label and organize samples
- Keep all collection boards updated
- Help create articles in our systems
- Update packing manuals for suppliers when needed
- Update information on care labels, hangtags, and neck labels when needed
- Prepare weekly and monthly sales reports
- Assist the production team with daily tasks
- Perform other administrative duties as required
Qualifications:
- Available for at least 3 months, preferably 6 months
- Currently studying and completing an internship (LIA) in purchasing, product development, design, or similar
- Proficient in Excel
- Fluent in English, both written and spoken
- A team player with strong communication skills
- Excellent organizational abilities
- Enjoys performing administrative tasks
- Quick to learn new systems
- Data-driven and digitally skilled (analytical and comfortable interpreting information and data)
- Ability to work under pressure and meet tight deadlines in a fast-paced environment while remaining flexible
- Able to work independently, take responsibility, and be a proactive, flexible team member
To apply, please email your CV and cover letter to [email protected]
E-COMMERCE INTERN
Are you studying digital marketing, e-commerce, or a similar field and eager to gain insight into Malina’s growing e-commerce business? We are currently looking for a new E-commerce Intern who is available for at least 3 months, preferably 6 months. The internship is based at our headquarters in Stockholm.
What you’ll do during your internship
Together with the e-commerce team, you’ll gain insight into and assist with the operational and administrative work related to the website and Malina’s digital channels — driving traffic, optimizing the site, and achieving online sales goals.
- Manage and ensure that the product catalog is updated with accurate information and coordinate digital assets such as e-com images, packshots, and campaign visuals
- Assist in campaign and activation set ups
- Gain insight into our SEO processes — for example, writing and publishing content on the website with a focus on engaging and inspiring articles, as well as SEO-optimized product descriptions
- Based on the marketing plan, actively work on making the website visually appealing and optimizing product placement
Personal Qualities:
- Quick to learn and comfortable with new systems
- Organized, with strong coordination skills and the ability to work cross-functionally
- Enjoys administrative tasks
- A flair for creative writing and visual design
- Able to work independently, take responsibility, and be a proactive, flexible team member
Qualifications:
- Available for at least 3 months, preferably 6 months
- Currently studying and completing an internship (LIA) in digital marketing, e-commerce, or a similar field
- Experience with Centra and Storyblok is a plus
To apply, please email your CV and cover letter to [email protected]