TERMS & CONDITIONS

ORDER CONFIRMATION
After placing your order, you will receive a confirmation e-mail from us. We recommend you to carefully read through your order confirmation and save it for future contact, and also make sure that your adress etc is correct. Malina is not responsible for incorrect personal information that might lead to problems with delivery, or other issues. If there are any typing mistakes or other errors, we recommend you contact our customer service immediately.

REGRET PURCHASE
If you should regret your purchase, it is important that you notify us as soon as you can but not later then 14 days after placing the order. Once we have sent the order, we can no longer cancel the order and it has to returned by you and a return cost will be deducted to your refund.

PRICE AND PAYMENT
Every product is shown including tax. You can find the total price including delivery fees in the shopping cart. Please note that orders made via PayPal can only be sent to the address registered under personal information in your PayPal account, as their information overrides anything else you might put in at checkout for safety reasons.  In Sweden, Norway, Denmark, Finland, Germany, UK and US customers also have the option to pay with Klarna. Your delivery note, i.e. receipt, will be sent to you with your order. Please note, payment is only debited from your card at time of dispatch. Please see the Customs and Duties section if ordering from a non-EU country.

KLARNA
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. This payment method is available here:
United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerland and the Netherlands

Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find more specific information regarding this payment method at klarna.com
This payment method is available here:
Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.

Direct bank transfer:
Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.

Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.

We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

DELIVERY, CUSTOMS AND DUTIES
You will receive a delivery confirmation and tracking number by e-mail as soon as we ship your order. Read more about delivery, customs and duties here.

TRANSPORT DAMAGE OR LOST IN TRANSIT
All products from Malina are insured against theft and damage while the package is in transit between Malina and your shipping address. It is therefore important that you promptly report any damage or lost goods to us at:  Customer Service. If the package is damaged or fractured, please immediately notify the carrier and our customer service. Once you have signed for/received your package it will not be covered by our insurance.

PRODUCT INFORMATION
Please have in mind that we can’t guarantee that our photos will reproduce the exact same true appearance of the product. We are doing our best to get as accurate products shots as possible. Note that all prints are hand printed and the pattern placement will be unique on each garment. Malina shall have no liability in case products are sold out, nor for image or typographical errors on the website, inaccurate prices and incorrect information with regards to whether a product is in stock. The customer will be informed in these cases through e-mail.

RETURNS AND EXCHANGES MONEY-BACK GUARANTEE

REGISTER YOUR RETURN HERE

Read more about our return policy here.

COMPLAINTS MONEY-BACK GUARANTEE
For any complaints regarding our products register your issue online or contact ur customer service at [email protected] and we will advise you how to proceed.

In accordance with the Swedish Consumer Agency, you as a customer always have a 3-year right to make a complaint. If you discover that an item is incorrect, this must be reported to us within a reasonable time after the error has occurred, and in this case, 2 months is always considered to be within a reasonable time.

Once the complained product has been returned and the complaint has been approved, Malina will compensate you in use with current consumer protection legislation. Malina strives for this to take place no longer than 14 days after receiving the complaint. Malina reserves the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, Malina follows guidelines from the General Complaints Board.

FORCE MAJEURE
Malina is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements. VAT number: 556873-4072. For any further information or questions please contact us at  Customer Service.

PRIVACY POLICY & COOKIES
By agreeing to our Terms & Conditions you agree to our Privacy Policy & Cookies. We encourage you to read our full Privacy Policy & Cookies  here

GIFT CARDS AND VOUCHERS
If you receive a gift card or voucher from Malina, it is valid 1 year from the receiving date if nothing else is agreed or stated. Malina Gift Card can not be returned. All vouchers used at bymalina.com do not apply for any sale items or for total order value over 10.000 SEK/1000 EUR.

MALINA RETAILERS
You will find all our retailers in store locator here. When buying any Malina garment from a retailer, all communication regarding your purchase should go through the store concerned.

MALINA BRIDAL
For questions regarding our wedding collection please check our FAQ or send us an e-mail to [email protected] and we will get back to you.